Global transportation solution

Activate in your direct channel a transfer and/or car rental service for your customers and get an additional income, at no extra cost!Indicate which service you are interested in (Transfer, Rent a Car or both).

SUSCRÍBETE AL SERVICIOTerms and conditions of service

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COMMERCIAL PROPOSAL FOR ROIBACK CUSTOMERS

  • Customized white label with your logo and corporate colors
  • Access to a BackOffice as an additional sales channel
  • Opción de personalización del producto bajo demanda
  • Completely free activation and initial 6-month trial period
  • Very competitive rates for end customers
  • Free cancellation up to 48 hours before the service date
  • 24x7 customer service
  • Reporting
  • 10% commission on each booking generated and confirmed in your direct channel
  • Quarterly settlement of commissions
  • BENEFITS
  • It is an operating model completely separate from your core business.
  • It is a simple solution that adds value to your product.
  • Complements lodging by enhancing the value proposition and the user experience from the moment they arrive at the destination
  • Obtain additional income from cross-selling. For each booking generated in the white label or BackOffice, you will benefit from a commission.
  • Differentiate yourself from your competitors

Don't worry about it and get additional income from cross-selling. As easy as filling out the following form and in a maximum of 25 working days you will have the service active in your direct channel. Our partners offer a comprehensive service, without the need for interaction from the hotel during the entire pre- and post-sale booking process. Both have a specialized and multilingual customer service team that is operational 24 hours a day, 7 days a week.

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Product presentation

Download the brochure and find out all about our transfer and/or car rental service for your clients and how you can earn additional income, at no extra cost. Our partners offer a comprehensive service, with no interaction from the hotel during the entire pre- and post-sale booking process.

Descarga el pdf

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TESTIMONIO

Juan Rodríguez

General Director

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MASTERCLASS WAVYSSA

Una sesión exclusiva para hoteleros que te ayudará a elevar el Revenue de tu hotel a otro nivel. Trataremos también problemas de los hoteleros y soluciones que aporta el RMS en conexión directa con el CRS Roiback así como un caso de éxito fruto de la integración Roiback-Wavyssa.

¿Cuándo? El 13 de diciembre a las 10:00am (Cancún / Medellín) 16:00 (Madrid) 
¿Dónde? en ZOOM.
¿Quién? Irene Guinarte,
CEO & Co-founder en Wavyssa y Leonardo Llorente, Product & Business Development Director en Roiback

INSCRÍBETE

Webinar
Transportation solution

(IN SPANISH)

WEBINAR
Solución de transporte global

FAQ

¿Quién es HolidayTaxis?

HolidayTaxis es un partner de Roiback, parte del grupo HBX, líder mundial en servicios agregados de traslados al aeropuerto con reserva previa y opera en más de 21.000 destinos en más de 135 países. Ofrece una red global de servicios de alta calidad en la que tanto partners como clientes finales confían en sus servicios. Fundada en el Reino Unido en 2002 y adquirida por Hotelbeds Group en 2019, HolidayTaxis continúa experimentando un fuerte crecimiento.

  • Cobertura global
  • Centro de atención al cliente multilingüe
  • Vehículos privados y compartidos con licencia y asegurados
  • Servicio completo garantizado, con un sólido proceso de incorporación de proveedores, que garantiza una calidad constante
  • Meet and Greet incluido de serie en todas las opciones de traslado privado
  • Producto global estandarizado, brindando consistencia a los consumidores finales
  • Soluciones de marca blanca a medida
  • Backoffice para agentes
  • Soluciones de reserva fáciles de usar y basadas en dispositivos móviles
  • Puntuación NPS de "gran categoría" y más de 45.000 reseñas positivas en Trustpilot en 2023
¿Quién es Carnect?

Carnect es un partner de Roiback, parte del grupo HBX, líder en tecnología B2B para alquiler de vehículos que conecta alrededor de 500 proveedores locales e internacionales en 40.000 ubicaciones en todo el mundo. Algunos de los clientes que confían en Carnect son grandes players del sector turístico como Viajes El Corte Inglés, Destinia, Logitravel o Rocketmiles entre otros.

  • Cobertura global
  • Centro de atención al cliente multilingüe
  • Todo tipo y categoría de coches
  • Recogidas en la misma terminal
  • Producto disponible en viaje de solo ida
  •  Servicio completo garantizado, con un sólido proceso de incorporación de proveedores, que garantiza una calidad constante
  • Soluciones de marca blanca a medida
What are the main benefits of activating these services in my direct channel?
  • It is a simple solution that adds value to your product.
  • It is an operating model that is completely separate from your core business.
  • Complement lodging by improving the value proposition and the user experience from the moment they arrive at the destination.
  • Obtain additional revenue from cross-selling without affecting your hotel's operating model.
  • For each booking generated in the white label or BackOffice, you will benefit from a commission.
  • Differentiate yourself from your competitors
  • Generate engagement with your customers
What is the commercial proposal?
  • Customized white label with logo and corporate colors
  • Access to a back office as an additional sales channel
  • Totally free activation and initial 6-month trial period.
  • Very competitive rates for end customers
  • Free cancellation up to 48 hours before the service date
  • 24x7 customer service
  • Reporting
  • 10% commission on each effective booking made through your white label/back office.
  • Quarterly settlement of commissions
Can all hotels offer transfer and car rental services?

Our partners have global coverage, however, depending on the location of the hotel, they may not have coverage or only offer the private transfer service or a smaller number of rental car providers.

A step prior to activation will be to verify whether or not there is indeed coverage and whether it is total or partial.

Once the subscription to the service has been made, the hotel will be informed of the coverage. However, these are very exceptional cases, those that are not covered.

Where is the service activated in my direct channel and how?

A development has been carried out to offer direct and non-direct customers the possibility of booking transfers or car rental through a customized white label (logo and colors of the website) from different points of contact of the direct channel, such as:

  • Website Home (as long as you have the "Engine Widget" embedded in your website)
  • Web Bonus / Thank you page
  • Confirmation email
  • Email prestige:
  • Welcome email
  • Up&Crosseling Email

Additionally, will provide an access to a backoffice that will be the hotel's own where from reception or other designated area of the hotel can make reservations of these services for customers staying at the hotel.

Each supplier delivers a customized white label and access to its backoffice.

Where is the transfer or car rental reservation made?

The reservation is made in the companies environment through the customized white label or BackOffice. The companies charge the service directly to the end customer.

Who sends the confirmation of the transfer or car rental?

The companies sends to the final customer the confirmation of the contracted services, therefore the final customer will have on the one hand the confirmation of the accommodation sent by the hotel and on the other hand the confirmation of the transfer or car rental.

Who provides customer service?

The companies offer a comprehensive service, with no interaction required from the hotel during the entire pre- and post-sale booking process. Both have a specialized, multilingual customer service team that is operational 24 hours a day, 7 days a week.

What do the transfers consist of?

Transfers are offered to/from hotels to/from various terminals, including airports, ports, train and bus stations.

What does the Car Rental service consist of?

Car Rental service offers in more than 40,000 offices around the world, and has more than 500 suppliers, both local and international. The rental car can be picked up at the airport or another office and delivered to the location of the end customer's choice.

Where can the customer pick up the rental car and return it?

The rental car can be picked up and returned at the airport but also at any other office of your choice with the selected supplier, which can be chosen at the time of booking through the hotel's white label.

In case of flight delay or cancellation, how should the end customer inform the suppliers?

Both providers have an emergency phone number that is provided in the booking confirmation that the client receives. Additionally, it is important to always inform the flight details when booking the transfer or car rental, this way you can track the flight, and get the new arrival time.

What happens if the customer cancels their hotel reservation?

The client must also cancel the transfer or car rental service to refund the amount paid. Both companies have a free cancellation policy up to 48 hours before the date of service.

What should a hotel do if a customer submits a transfer / car rental complaint to the reception?

At reception, they must tell the client that they must contact the customer service of the providers on the telephone number that appears on the confirmation voucher. A multilingual team is at their disposal to handle complaints or other types of queries.

How will I know all the reservations that are made?

The hotelier will receive a monthly report by reservation date of both the reservations made in the white label and in the Back Office. These reservations can be canceled later, therefore it will not be valid to calculate the commission, but it will be valid to calculate the conversion and interest.

How will I know what additional income I have and when the commissions will be settled?

Commissions are made on actual reservations of transfers and rental cars. Final customers have free cancellation up to 48 hours prior to the date of service.

Commissions will be settled quarterly by Roiback, which will send the hotels a report by departure date (actual bookings) and the commission generated by each booking.

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