The functionality here described is more user-friendly and its main aim is to reduce the number of bookings cancelled.

When a reservation is cancelled, the client always receives a cancellation voucher for that booking. However, now we have included a message at the beginning of the email which informs the client that the booking has been cancelled and that, in case it was a mistake, he can reconfirm the reservation clicking on the button beside.

This way we avoid cancellations made by mistake when the client is checking the status of his reservation on the website, thus offering an easy and direct way for recovering it.

For more information you can contact your Direct Channel Specialist.



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